Parents/guardians are expected to treat all Whoosh Care team members with respect and agree to behave appropriately at all times when dealing with any agent or employee. Swearing, raised voices and rudeness directed at team members will not be tolerated. Unacceptable behaviour from a parent/guardian may result in immediate termination of their child’s enrolment.
Parents/guardians will inform Whoosh care of any absence from after school care. This will ensure that our team does not spend valuable time searching for a child that is not attending care.
Whoosh Care may decline to enrol a child or continue an enrolment if the management believes it is unable to adequately care for a child due to any special or medical needs or behavioural problems.
Whoosh Care reserves the right to terminate, without notice, the services in respect of any child if it believes (in its absolute discretion) that to do so is in the best interests of: the child, other children in that service, the team; or the business operations or the reputation of Whoosh Care.
Whoosh Care reserves its right to refuse entry to any of its services to anyone for any reason.
Our team will participate in behaviour management training and regular discussions to ensure consistency, appropriate strategies, confidence in managing situations and positive interactions with the children.
For consistency Whoosh Care agrees to the following guidelines
|Minor infringements that will result in verbal reminders from the team||
Running in the hall
Arguing with peers
Talking during group time
|Reminders of acceptable behaviour from team|
Yelling at children or team members
Teasing other children
|Moving away from current play|
that result in time out
Being disrespectful to educators
Swearing at other children or team members
Hitting children (including siblings) or team
Intentionally breaking resources
Running away from the Whoosh Care team
A few minutes time out for the child – until child is calm and ready to re-join play
Incident report completed, parents/guardians informed
Support from school teachers maybe sought
Repeat behaviour meeting with parent/guardian to create Individual Behaviour Plan