Terms and Conditions

Whoosh Care - Enrolment Enquiry




– Behaviour Management Agreement



Parents/guardians are expected to treat all Whoosh Care team members with respect and agree to behave appropriately at all times when dealing with any agent or employee. Swearing, raised voices and rudeness directed at team members will not be tolerated. Unacceptable behaviour from a parent/guardian may result in immediate termination of their child’s enrolment.


Parents/guardians will inform Whoosh care of any absence from after school care. This will ensure that our team does not spend valuable time searching for a child that is not attending care.




Whoosh Care may decline to enrol a child or continue an enrolment if the management believes it is unable to adequately care for a child due to any special or medical needs or behavioural problems.

Whoosh Care reserves the right to terminate, without notice, the services in respect of any child if it believes (in its absolute discretion) that to do so is in the best interests of: the child, other children in that service, the team; or the business operations or the reputation of Whoosh Care.


Whoosh Care reserves its right to refuse entry to any of its services to anyone for any reason.




Our team will participate in behaviour management training and regular discussions to ensure consistency, appropriate strategies, confidence in managing situations and positive interactions with the children.


For consistency Whoosh Care agrees to the following guidelines


Example Behaviour


Minor infringements that will result in verbal reminders from the team

Running in the hall


Arguing with peers


Talking during group time

Reminders of acceptable behaviour from team
Medium infringements

Yelling at children or team members


Teasing other children

Moving away from current play
Serious infringements
that result in time out

Being disrespectful to educators


Swearing at other children or team members
or visiting coaches etc


Hitting children (including siblings) or team


Intentionally breaking resources


Throwing food


Running away from the Whoosh Care team
or service

A few minutes time out for the child – until child is calm and ready to re-join play


Incident report completed, parents/guardians informed


Support from school teachers maybe sought


Repeat behaviour meeting with parent/guardian to create Individual Behaviour Plan

– Terms and Conditions Agreement


  • Parents/guardians acknowledge that Whoosh Care will record details for each session of care for all children in attendance and submit weekly attendance records on line using the CRN details provided.
  • Parents/guardians delegate the custody and control of their enrolled child to Whoosh Care whilst Whoosh Care is caring for the child and agree to accept the carers that Whoosh Care provides to care for the child and the facilities at which the care is provided.
  • Parents/guardians acknowledge that, although Whoosh Care warrants that it will at all times and to the best of its ability use all reasonable care in respect to each child, there are inherent and unforeseeable dangers and difficulties in providing the services and Whoosh Care cannot guarantee the wellbeing of their child.
  • Parents/guardians authorise Whoosh Care to take any action it considers necessary, appropriate and in the best interests of their child to protect each child or any other children at the service or otherwise under its control.
  • Parents/guardians will partner with Whoosh team members to create an environment of respect and appropriate behaviour.
  • Parents/guardians consent to their child participating in regular, local excursions which do not include any type of transportation or the crossing of main roads. This includes visits to local parks and playgrounds.


Enrolment Term and Fees

  • Parents/guardians acknowledge that the child’s enrolment (and the obligation to pay the service fees) starts on the commencement date as set out in the enrolment confirmation; and continues until terminated under these terms and conditions.
  • Parents/guardians will pay the service fees to Whoosh Care.  If fees fail to be paid to Whoosh Care, Whoosh Care may immediately cease to provide their services and terminate the enrolment of their child.
  • The fees are payable for: each day on which the child is enrolled; and the reservation of the child’s place at the service on each booked day and not the attendance of the child.
  • A $50 non-refundable enrolment fee is applicable to each enrolling family.
  • Fees are payable on all public holidays that fall within the school term.
  • Fees are payable on school pupil free days.
  • Families will pay a bond equal to 2 weeks fees with the initial fee payment.
  • Each child’s enrolment will roll over to the following school year unless the family provide 4 school weeks written notice to end the enrolment.
  • If an enrolment is ended prior to the start date the administration fee remains non-refundable.
  • Fees may increase with 30 days’ email notice to the account holder.
  • A late fee will be charged on each occasion that a child is collected after 6pm. The late fee is charged in 15 min increments at $20 per increment.
  • A minimum of 24 hours’ notice is required for cancelling a casual afternoon booking. If less notice is provided the fee for the session is payable.
  • Ad-hoc additional after school care sessions for permanently enrolled families at non Leichhardt Council facilities are charged at $24.00. All other casual sessions at non Leichhardt Council facilities are charged at the usual fee of $28.00.
  • Afternoon sessions at Leichhardt Council facilities are charged at a rate of $24.00.
  • Parents/guardians will inform Whoosh Care of any absence from after school care. This will ensure that our team does not spend valuable time searching for a child that is not attending care.
  • Parents/guardians will inform Whoosh Care when an authorised person, other than the parent/guardian is collecting their child from care. Written authorisation is required for a person not authorised on the enrolment form to collect a child.
  • Parents/guardians agree to pay Whoosh Care fees via direct debit or credit card.
  • Parents/guardians agree to pay a $50 administration fee if there are insufficient funds in their bank account or if their credit card is rejected when Whoosh Care debit facility processes any of the payable fees.
  • Parents/guardians acknowledge that Whoosh Care collects personal information to provide services and for invoicing purposes.  Whoosh Care may disclose this personal information to its associated companies, to credit reporting agencies and other third parties as part of provision of the services.  If there is an overdue account Whoosh Care may disclose personal information to debt collection agencies.


Notice Period for Ending Care

  • Whoosh Care notice period to cease or decrease care is 4 school term weeks. Fees are payable for the notice period at the child’s current enrolment attendance.
  • Notice must be supplied in writing to Whoosh Care management.
  • Any deposit funds will be refunded 2 weeks after the end of care to allow time for any outstanding CCS to be applied.


Medical Authorisations and Consents

  • Parents/guardians accept that at the discretion of Whoosh Care that if their child is deemed contagious or too ill to attend the service Whoosh Care has the final decision and the parents/guardians agree to ensure their child is collected promptly from the service after being informed of such a decision.
  • Parents/guardians acknowledge and agree that in the event of an outbreak of a vaccine-preventable disease at the service Whoosh Care is required to notify the NSW Department of Health of any children that have not been immunised.  If a child is not immunised the child may be excluded from attending the service for such time as the NSW Department of Health determines and the service fee must still be paid.
  • Parents/guardians accept that if their child has a contagious illness, they will not return the child to the service until:
  1. Whoosh Care has advised that their child may return to the service or has advised them that their child may return to the service after a specified period and that period has passed; or
  2. A qualified and registered medical practitioner issues their child with a medical certificate confirming they are no longer contagious and that certificate is made available to Whoosh Care.
  • Parents/guardians consent to first aid being administered to their child by a person who is the holder of a current first aid certificate.
  • Parents/guardians understand that Whoosh Care will not administer any medication to their child without a prescription from a doctor including paracetamol. Paracetamol will not be provided by the service to be given to any child.
  • In the event of any illness or injury to their child whilst their child is in the custody or control of Whoosh Care and if in the opinion of Whoosh Care it is necessary to do so, parents/guardians authorise Whoosh Care to seek urgent:
  1. Medical or dental treatment from the doctor or dentist nominated on the enrolment form,
  2. From another doctor or dentist or from a hospital or ambulance service, or
  3. Assistance from some other person nominated on the enrolment form.
  4. Ambulance transportation
  • Whoosh Care will inform parents/guardians as soon as possible about the nature of the illness or injury to their child.
  • Parents/guardians understand and accept that the service team can only administer medication to their child at their request if:
  1. The medication has been authorised by the child’s parent or guardian and a qualified medical practitioner; and
  2. The details of the medication and its administration have been accurately recorded in the Medication Authorisation Form signed by the child’s parent or guardian.
  • Parents/guardians will reimburse Whoosh Care for any charges, costs or expenses incurred by it in obtaining the medical or hospital treatment.
  • Parents/guardians authorise Whoosh Care to apply an SPF30+ sunscreen provided by Whoosh Care to all unprotected areas of skin on their child as necessary.
  • Parents/guardians authorise Whoosh Care to check their child’s head if it is concerned about the presence of head lice. This will be conducted in a respectful manner.
  • Parents/guardians will provide a copy of a Conscientious Objector Letter or their child’s immunisation statement from Medicare. Parents/guardians will ensure that if their child’s immunisations change they will provide an updated record to Whoosh Care.


Photos and Documentation

  • Parents/guardians consent to Whoosh Care providing, or bringing third party service providers into the service to provide, activities or programs that Whoosh Care consider to be in the interests of the children and consent to the child’s participation in any of those activities or programs.  Parents/guardians understand that Whoosh Care will notify them of these activities or programs. Example Got Game, visit from local emergency services.
  • Parents/guardians consent to their child being photographed or filmed at the service or during an excursion Whoosh Care has organised. Parents/guardians consent to any of those images, together with their child’s first name being used by Whoosh Care in connection to;
  1. Display at the service
  2. Keeping records of their child’s service activities including artwork whether in a group or as an individual;
  3. Recording dietary or allergy information or for other health or wellbeing purposes;
  4. Publication on the Whoosh Care private group Facebook page available to only parents/guardians to access Whoosh Care information (whether access is via a web browser or other application);
  5. Internal training purposes.


By enrolling with Whoosh Care and signing the forms parents/guardians certify that they have read and agree to the terms and conditions.

  • I have read and understood each of the terms and conditions specified above. I agree to abide by each of these terms and conditions without reservation or condition.
  • I warrant that the information I have provided to Whoosh Care in the Enrolment Form and all other information I have provided with respect to my child is true and correct in every respect to the best of my knowledge and ability.
  • I undertake to inform Whoosh Care immediately should there be any change to this information.
  • I understand these terms and conditions are subject to change without notice to me, from time to time at Whoosh Care’s sole discretion. I will not be required to acknowledge any changes provided that the updated terms and conditions are available to be viewed online at www.whooshcare.com.au