My Family Lounge

Already enrolled in My Family Lounge? Log in here.

My Family Lounge FAQs

I’ve forgotten my password. What do I need to do to retrieve it?
the log in screen simply enter your email address and press ‘Forgotten Password’. You will receive an email prompting you to create a new password.


Is there a time limit to complete the registration process?
Yes, if you are registering a new account you have 7 days to complete the registration process. If you are resetting your password you have 1 day.


Can I update my email address and password myself?
Yes, you manage your own account by logging into My Family Lounge and pressing ‘Change’ for your Name, Email, Email Settings and Password.


How does My Family Lounge help me?
If your service has activated an account for you, then they have either activated 1 or 2 of our online family based products:


QK Enrol – You can request a change in your permanent booking and request casual days. You can also update your own details such as phone and email and add or remove authorised persons and emergency contacts.


QKeYLM – You can view your child’s portfolio online. This may include group observations, daily routines, spontaneous activities throughout the day and photos!


Can I access my account on my mobile device?
My family Lounge has a free app available for Apple and Android devices. Simply search for My Family Lounge in your app store and enter your email and password. The wonderful app allows you to book your child in for casual days at the centre, and to view your child’s portfolio and mark your child as absent. However, to request permanent bookings or to make any changes, you must access My Family Lounge from a desktop version of the program.


What do I do if I do not have internet access?
Contact our admin team who can access your account and edit details on your behalf.
For information on how to

  • Completing the enrolment form
  • Submitting a booking request / make changes to a booking
  • Accepting an offer
  • Booking casual days / marking your child as absent
  • Using the My Family Lounge app

Please refer to the fact sheets available below.

My Family Lounge Fact Sheets

Casual Days for Enrolled Families

Download the My Family Lounge (MFL) App and use you MFL account to book in for casual days.


Click the links below to download the app from your appropriate app store or refer to the video here for detailed instructions.